All products sold on the website www.maisonlener.com may be subject to return. We offer return expenses exlusively in Metropolitan France and Monaco.
You can apply for return within 14 days starting from the delivery date of the product.
Then, once we have agreed the return, you have 14 additional days to ship the product back.
Warning: The returned products shall never be worn, be brand new and retruned in their original packaging, and shipped in a packaging in good condition and correctly closed. Should the products be returned incomplete, damaged or dirty, they would not be reimbursed.
In order to request a return you must register the request on the website www.maisonlener.com and stricly abide by the following procedure :
Step 1 : Customer account
Log in to your customer account on www.maisonlener.com with your email address and password in the section ""PRODUCT RETRACTATION"" and fill in the retrun request
From Metropolitan France and Monaco :
Step 2 : Transport label
Once the return request is accepted, you will receive an e-mail with a link to print a COLISSIMO transport label. This e-mail will be sent directly by the Post office, so it may take a few hours to reach your email box. You have to print the COLISSIMO transport label and stamp it on the parcel.
Step 3 : Parcel delivery at the post office
Then you have to deliver the parcel at the post office of your choice. Please keep carefully the proof of delivery provided by the post office.
Return from abroad :
Step 2 : Parcel return
Once the return request is accepted, you have to return the parcel at your expenses to the following address: LENER CORDIER - Service e-shop MAISON LENER 74, rue du Milieu, 59190 Hazebrouck, FRANCE.
We remind you that return costs from abroad (that is excluding Metropolitan France and Monaco) are at the customer expenses.
Step 3 : Parcel delivery
Then you have to deliver the parcel at the carrier of your choice. Please keep carefully the proof of delivery provided by the carrier.